Refund Policy

Return, Refund and Exchanges

1. When am I eligible for a return/replacement?
   
   You’re eligible for a return/replacement in the case of damaged/defective, or incorrect products, provided the return is initiated within 24 hours of receiving your order.
   
   A damaged or defective product includes items with broken or deformed containers, damaged packaging, broken seals, leakage, missing parts, or expired products. Please note that damaged products are eligible for return only if an unboxing video is provided, clearly showing the outer carton being opened. This helps us verify that the damage occurred during transit and not after delivery or later use.
   
   An incorrect product refers to receiving an item that differs from what was originally ordered.
   
   Please ensure that the product is unused, undamaged, and returned with all original tags, invoice slips, and barcodes intact. Products that have been used or are missing invoice slips or barcodes will not be eligible for return or replacement.
2. What is the process for returning or replacing a product?
   
   To request a return or replacement, please email us at support@herkinbeauty.com with your order details and reason for the request.
   
   We’ll arrange a pickup from your delivery address within 3–4 business days. Kindly ensure the product is in its original packaging, with all tags, invoices, and barcodes intact, and that it remains unused.
   
   Once the product reaches our warehouse, it will undergo a quality inspection. If our team confirms that the item is genuinely damaged or defective as per your claim, a refund will be initiated. If, however, the product is found to be in acceptable condition or shows signs of use, it will not be eligible for return, and the same item will be sent back to you. Please note that delivery charges will apply.
3. How will I receive the return for my order?
   
   For prepaid orders, the refund amount will be credited to your original mode of payment within 10 days of refund approval.
   
   For Cash on Delivery (COD) orders, the refund will be processed once we receive your bank account/UPI details for the transfer.
   
   Please note that only the product cost is refundable. Shipping charges, COD fees, convenience fees, and pickup fees are non-refundable and will be deducted from the total refund amount.
4. What if I don’t like the shade I receive?
   
   We’re sorry, but we cannot accept returns or replacements for shade-related concerns, as opened or used products compromise hygiene standards and risk contamination.